- Answer patients’ phone calls or emails related to billing or payment enquiries.
- Follow-up promptly on the enquiries internally within the hospitals or with Patients, where necessary.
- Ensure that the enquiries are attended to and provide responses to patients within the expected turnaround time
- Any other related ad hoc duties
- Diploma holder with - 1-2 years working experience
- Able to work in fast paced environment
- Able to manage high-volume activities and handle data confidentiality
- Able to work under tight timeline and respond to changing priorities.
- IT savvy and comfortable with the use of Microsoft Excel to handle large amount of data.