Business Analyst

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2108-12991

Salary: Up to $5,000 / month

Contract duration: 24 months

Nearest MRT: Paya Lebar

Working hours: Monday - Friday (Office Hours)

Job description:

  • Manage and facilitate 2nd level support for IT queries/issues
  • Escalate cases to relevant teams as and when necessary, including the vendor support and scrum team leads. Updates to stakeholders for high priority cases based on the escalation matrix
  • Engage with Business Operations and IT teams to resolve production issues
  • Ensure that incident tickets, service requests and feedbacks are resolved timely and within service level agreement (SLA)
  • Document ticket resolution, user instructions, manuals clearly and accurately.
  • Propose improvement and solution to reduce repetitive tasks
  • Analyse and propose recommendations to improve operations and support activities
  • Work with vendors and Project Managers to track patch cycles, end of life of software used and certificate expiries.
  • Provide administrative support to all aspects of authorisations and other requests on system managed 
  • Undertake and carry out ad hoc IT operation assignments and tasks arise from projects or day-to-day operation.

Job Requirements:

  • Minimum qualification: Degree
  • Minimum 3 years working experience in production support is required
  • Experience in CRM Management is preferred