Associate IT Consultant

Location: Singapore
Job Type: Permanent
Reference: JO-2106-12157
Salary: Up to $5,000 / month
Nearest MRT: Raffles City
Working hours: Monday - Friday (Office hours) 

Job Responsibilities:
  • Responsible for technical support to end-users on various technical issues and problem relating to end-user devices (e.g. laptops, printers, scanners, and iPads) and software such as Microsoft Ofice, SharePoint, and emails
  • Oversee and manage the Helpdesk/Deskside team on daily operational matters e.g. software upgrades/security patches deployment. To plan and ensure any required provisioning of services at agency level are implemented with minimum disruption to agency user
  • Support users’ service requests and incident management to provide quality end-user service
  • Manage the IT vendors and ICT contracts to ensure the contractual obligations are met, leading to effective service delivery
  • To implement ad-hoc ICT infrastructure-related projects, including service delivery and support to meet the intended availability, continuity, and capacity requirements for end-user computing and ICT infrastructure
  • Main Point-of-Contact (POC) for Whole-of-Government ICT infrastructure or end-user computing initiatives and requirements on Agency level, from initiation, planning, pilot-testing till full implementation and closure
  • Drive change management process for implementation of all new ICT infrastructure or end-user computing initiatives
  • Manage vendors’ (e.g. Government Private Cloud support teams on daily operational and administrative/support matters
  • Assume the role of Site Incident Response Officer (SIRO). Perform root cause analysis and problem resolution as required
  • Ensure compliance to WOG (IM8) ICT policies and standards, Technical Architecture, Technology Reference Model (TRM)
  • Formulate/review/update Agency's IT policies, strategies and procedures with regards to ICT Infrastructure and End User Computing
  • Support the ITD HOD in other ICT-related work as necessary
  • Participate in Agency’s parent ministry’s ICT-related projects as necessary
Job Requirements: 
  • Minimum 3 years of relevant working experience in deploying and managing enterprise-level ICT infrastructure and end-user computing devices and managing ICT vendors
  • Experience in Singapore public sector ICT environment is an advantage
  • Possess good communication and interpersonal skills
  • Experience in working with cross-functional teams, including contractors
  • Results and customer-oriented
  • Good team player with high degree of initiative