- Learn the various products and services for better understanding and support to users
- Liaise with different stakeholders (eg sales, vendors, marketing) to ensure that the test data are provided to them according to test cases.
- Perform test data order raising in a timely manner.
- Assist in the order verification in various telecommunications systems for users within a short time frame
- Understanding the functionality of various systems and provide production support
- Involve in weekly meetings to gather feedbacks on issues and track closure for system issues
- To document the process flow and provide training to the end users
- Any other duties as assigned by Supervisors
- Diploma in Computer Science / Engineering from a recognize institution.
- A meticulous person with an eye of accuracy
- Possess a strong sense of responsibilities and able to work within tight deadline
- Proactive, customer oriented and a team player who is able to work independently
- Possess effective communication skills and able to interact with people at all levels.
- Eagerness to learn and good attitude