Assistant Manager (Cross Border Travel)

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2107-12361

Salary: Up to $3300/month

Contract duration: 12 months

Nearest MRT: Labrador Park

Working hours: Monday - Friday (Office hours)

Job Responsibilities:

  • Liaise with stakeholders for all travel queries, appeals and applications sponsored by the company
  • Process applications for various travel passes/documents and ensure that service delivery standards are met.
  • Evaluate, track and follow-up on applications, appeals and enquiries received, including providing the necessary guidance to stakeholders.
  • Provide accurate information to internal and external stakeholders in a professional and timely manner, including tracking and repository of COVID-19 related travel advisories from key international travel hubs.
  • Independently troubleshoot and provide support to stakeholders when unforeseen circumstances arise.
  • Identify possible issues and make recommendations to improve user experience.
  • Evaluate policy changes and provide recommendations to ensure that needs of the sector are met while safeguarding public health interests.
  • Revise workflow processes when necessary and communicate changes to stakeholders in a timely and clear manner, and be ready to respond promptly to queries and potential challenges or non-compliance to prevailing cross border travel protocol.
  • Perform data analytics on the frequency and nature of applications and enquiries received, to derive relevant insights for operations adjustments.
  • Provide guidance to internal stakeholders on all policy and operational matters relating to cross border travel.

Job Requirements:

  • Experience in customer service, operations management, policy analysis and data processing, or in equivalent fields, are advantageous but not required.
  • Good team player
  • Good verbal and written communication skills
  • Strong stakeholder management and customer service skills
  • Proficiency in Microsoft Excel and basic data analysis
  • Meticulous and patient
  • Ability to work independently and under time pressure to meet service delivery standards
  • Proactive in problem solving and adaptable in dealing with uncertain situations
  • Motivated to serve the public and stakeholders (e.g. investors) and contribute to Singapore’s economy
  • Willingness to perform duties beyond usual office hours, and over weekends if required

Shortlisted candidates would be required to do a 3-hour written assessment.