Application Support Analyst

Location: North Region
Job Type:test Temporary / Contract
Reference: JO-2012-9939

Roles & Responsibilities:


  • Provide IT support:
    • Provide applications troubleshooting and on-site support to users. 
    • Log, escalate and follow through with issues raised by users. 
    • Support in the testing and installation of new applications and enhancement patches. 
    • Conduct training for users on the use of the applications. 
    • Perform regular maintenance checks on the applications. 
    • Provide information to users on the progress of outstanding support tickets
  • Maintain systems:
    • Perform data entry work.
    • Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems.
    • Generate reports.
    • Conduct research on new technology as requested.
  • Assist with Incident Resolution:
    • Respond to user complaints.
    • Assist with problem/issue identification.
    • Assist with resolution of basic problems.
    • Recommend preventive solutions.
    • Escalate problems/issues.
    • Log incidents into problem management system.

Requirements:

  • Minimum Diploma in relevant field
  • At least 2 years’ experience in developing, implementing and maintaining IT systems.
  • Minimum work experience expected: Preferable at least 1-2 years of 1st level of application support.