Roles & Responsibilities:
- Provide IT support:
- Provide applications troubleshooting and on-site support to users.
- Log, escalate and follow through with issues raised by users.
- Support in the testing and installation of new applications and enhancement patches.
- Conduct training for users on the use of the applications.
- Perform regular maintenance checks on the applications.
- Provide information to users on the progress of outstanding support tickets
- Maintain systems:
- Perform data entry work.
- Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems.
- Generate reports.
- Conduct research on new technology as requested.
- Assist with Incident Resolution:
- Respond to user complaints.
- Assist with problem/issue identification.
- Assist with resolution of basic problems.
- Recommend preventive solutions.
- Escalate problems/issues.
- Log incidents into problem management system.
Requirements:
- Minimum Diploma in relevant field
- At least 2 years’ experience in developing, implementing and maintaining IT systems.
- Minimum work experience expected: Preferable at least 1-2 years of 1st level of application support.