#Salary: $1,950 /month
#Contract term: 6 Months
#Working Hours: Monday - Friday, Office hours
#Nearest MRT station: Chinatown MRT
- Resolve customers’ queries/ issues/ feedback received in a professional and effective manner and ensure targets for service levels are met.
- Draft, respond and resolve customers’ enquiries/feedback on matters
- Contact customers and guide them on how and where to submit their updated contact details via form
- Collate responses and send acknowledgement emails to companies upon verification that their contact details have been received.
- Independently gather information and sieve out commonly asked questions
- Other ad-hoc projects or work assignments.
- Minimum qualification: Diploma
- Minimum 6 months experience in customer service
- Able to work independently and meet timeline
- Proficient in Microsoft Excel and Word
- Subjected to changes and possibilities of staggered working hours if required