Administrative and Customer Care Officer

Location: Singapore
Job Type: Temporary / Contract
Reference: JO-2105-11812

#Salary: $1,950 /month

#Contract term: 6 Months

#Working Hours: Monday - Friday, Office hours

#Nearest MRT station: Chinatown MRT

Job Responsibilities:

  • Resolve customers’ queries/ issues/ feedback received in a professional and effective manner and ensure targets for service levels are met. 
  • Draft, respond and resolve customers’ enquiries/feedback on matters
  • Contact customers and guide them on how and where to submit their updated contact details via form
  • Collate responses and send acknowledgement emails to companies upon verification that their contact details have been received. 
  • Independently gather information and sieve out commonly asked questions
  • Other ad-hoc projects or work assignments.

Job Requirement:

  • Minimum qualification: Diploma
  • Minimum 6 months experience in customer service  
  • Able to work independently and meet timeline  
  • Proficient in Microsoft Excel and Word
  • Subjected to changes and possibilities of staggered working hours if required