• Businesses Need to Be Digital, And HR Must Adapt

    by BGC HR

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    Digital Transformation Here After Covid 19 Hr Must Adapt

    Technology is Now Our New 'Normal'


    2020: The meme that sums it all. Source: Forbes

    The Digital Age is the here and now. Organisations big and small alike are pushed to adopt digital transformation way ahead of schedule amid the Covid-19 coronavirus pandemic. In less than a century, digital has revolutionised how various sectors operate globally as new technological thresholds are being crossed. Only by adopting digital best practices can the playing ground for new businesses and global brands alike be levelled.

    Our 'New Normal' brings about novel ways for companies to operate and service customers, and it calls for new skills that the current workforce has to pick up. The Digital Age is commonly associated with drastic change and overhaul of the old ways. Many traditional companies fear such changes - as the saying goes, “Don’t fix what isn’t broken.” Companies who get left behind are those who do not embark on this urgent digitalisation journey. 

    A classic example of the past includes Kodak, a fatality of an anti-digitalisation mindset. Then, it was the very company that could have pioneered the digital camera with the patent they have, but decided not to for fear of self-cannibalisation. Fixated on what they believed to be their key product (film), Kodak turned a blind eye to the potential that digital cameras could bring. This narrow mindset led to their bankruptcy when digital cameras boomed, when they could have led the market introduction of the digital camera but failed.

    Digital Transformation Will Be Ongoing


    Getting Over Digital Transformation: Different stages of change. Source: Daily Mail

    Many organisations may feel threatened by digital transformation as traditional business processes and methodology makes way for new technologies and processes. Development of advanced technology, such as Artificial Intelligence (AI) programs to take on the workload of numerous administrative job functions is a concern for job stability.

    This change is inevitable and companies need to embrace innovation rather than looking at it in a “Man vs Machine” situation. With workers freed from their administrative duties, they can redirect their attention to tasks that add value with a more delicate, human touch. Technologies are here to provide an outlet for increased collaboration between multiple departments and companies. Take for example, the app Slack - an online platform that many workplaces are adopting due to its seamless integration of many key 3rd party software such as Google Drive. It is also a communication hub that allows people throughout the company, regardless of department, to talk and collaborate in projects with one another.

    How HR Can Take Charge & Lead Change

    Digital Transformation as part of change management. Source: Edinburgh Napier University

    Change is not necessarily undesirable, but it can be detrimental to a company, if change is not smoothly managed. This is where the HR and the internal communications team plays an important role as drivers for change. Working closely with leadership and management, HR can be the ones to establish digital transformation efforts and help prepare the company for success.

    We have three tips to kick start the process:

    1. Do things smarter within the HR function

    How HRs are spending their time. Source: PwC

    Learn Smarter

    Organisations have to grow and maintain their knowledge base to keep up with evolving digital technologies of various departments. And as the gatekeepers of the company, HR needs to recognise this as a company-wide project that requires the involvement of departments. The learning and development arm should be updated of each department’s learning needs and notify them on opportunities for upskilling for the digital age. This can be done by looking at the latest technological reports or exploring online open-source communities to identify potential growth areas within the company.

    Hire Smarter

    Each company should maintain its knowledge base through learning and researching. And an easier way to achieve that goal? Partnering with experts hired in that field. Partnering their digitally savvy co-workers is a great way to spearhead digitalisation efforts within the organisation. However, with an IT talent shortage in Singapore, there are some key pointers for HR to keep in mind when recruiting in the Digital Age.

    To tackle this, HR and Talent Acquisition functional teams in Singapore are increasingly looking to: 

    • Adopting the services of IT specialist recruitment firms in Singapore. Recruitment manpower outsourcing agencies like BGC Group and A Very Normal Company have recruiters with the network and expertise in their specific industries to source the most suitable employees with skill sets to handle digital transformations. Ideally, the company and the recruitment firm would keep strong ties such that the external recruiter understands the company’s culture and are kept up to date on their needs. This arrangement ensures that recruiters are constantly looking out for suitable candidates that the client may not even know that they are looking for.

    Innovative and creative minds hired through this process ensure positive contribution towards a culture of innovation. Employers should also consider taking full advantage of government grants to assist in training and developing their current technological talent pool. Programmes to consider include:

    2. Work processes must become more efficient

    Continuous Improvement. Source: Leankit
    Next, companies must adopt the customer’s viewpoint to improve their processes and efficiency. The endgame of the digital transformation is to deliver the best user experience and customer service possible. 

    People change and evolve their methods of communications over time and HR systems would do well to be able to efficiently establish strong communication channels with their employees in a employee-centric strategy that helps communication flow. With a strong strategy  in place, the company as a whole can collectively orient itself towards a customer-oriented strategy that takes advantage of technology. Not only does this streamline and refine business processes for the company, the company can also grow and maintain its customer base with a solid customer experience.

    3. Practice cultures that encourage creativity and innovation

    Source: Valueships

    Google and Facebook are good examples of cultures that encourage innovation.What some fail to realise is that a digital transformation is not just IT or HR’s job. It is the collective effort of employees to transform the company. “People are a company’s most important resource”, and  for a company to be aligned in the company’s mission for digitalisation, everyone needs to be on board with the idea.  Many employees might feel threatened with technologies replacing their duties, and may put up resistance in face of such efforts. During the process, it would be helpful for HR professionals to effectively convey the message that their company values every employee for the value and knowledge they bring to the table in their area of specialty. By doing so, employees feel valued and are more likely to be on board your digitalisation efforts, resulting in a win-win situation. 

    Digital Transformation: Challenge Accepted?

    ​Change may be frightening to many, but the benefits of change will seek to make things easier in future. Companies should see this as a step towards success and embrace it. HR professionals play an important role in facilitating digitalisation efforts to help their company grow in the right direction. 

    HR has three focus areas to challenge themselves with when embarking on digitalisation- to grow the company’s knowledge base through:

    • the acquisition of experienced talents

    • upskilling and reskilling exisiting talents to improve on the company’s efficiency

    • thoroughly examining and restructuring processes build up a culture of innovation.

    Should you need help with your workforce management system or even specialist technology recruitment in Singapore, we are simply an email away.

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